I like the robustness of all the things it tracks: route, pace, steps, distance, time, GPS, etc.
However, a few bugs act like a speed bump every time I see them. For example, it does not allow integers to be used in the member bio section. It simply deletes any number used. I opened a support ticket a few months ago and I was given the standard recommended fix of updating my phone, the app, and reinstalling the app - all of which I had already done on my own, to no avail. I t reported this back to support, and that was the last contact. And the issue persists.
Secondly, the rules for earning points state 3 points per mile ran/walked. I have consistently only earned 2 points per mile. I opened a ticket on this a month ago, and nothing has been corrected yet.
Finally, when I started to use the app 5 years ago, I thought it was pretty cool to be able to add my footwear, choosing from a list of most manufacturers. Now, however, they don’t even keep the list of Adidas shoes current which begs the question: why even provide a model list if it’s outdated?